Return and Exchange

1. Returns

1.1 Eligibility

• Items must be returned within 14 days of receiving your order.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
• If a warranty claim is approved, the refund will encompass all expenses associated with the product, including delivery and related costs. In the case of a non-warranty claim approval, the refund will solely cover the cost of the goods and will not include any associated costs.

1.2 Initiating a Return

• To initiate a return, please contact our customer service team at clickncart@hotmail.com with your order number and details about the items you wish to return.
• Our team will provide you with a return authorization and instructions on how to proceed.

1.3 Shipping Costs

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.

1.4 Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 working days.

2. Exchanges

2.1 Eligibility

• We offer exchanges for items that are defective or damaged upon receipt.
• If you need to exchange an item, please contact our customer service team at clickncart@hotmail.com within 5 days of receiving your order.

2.2 Initiating an Exchange

• To initiate an exchange, please provide your order number and details about the defect or damage to our customer service team.
• Our team will guide you through the exchange process and provide instructions for returning the item.

2.3 Replacement Process

• Once your defective or damaged item is received and inspected, we will send you a replacement item at no additional cost.

3. Exceptions

• Some items may not be eligible for return or exchange, including some of the Health and Beauty products and Baby and Nursery products, due to the hygienic reasons.

4. Contact Information

• If you have any questions about our Return and Exchange Policy, please contact our customer service team at clickncart@hotmail.com.